There is a one (1) time Membership Enrollment Fee of $60. Monthly Membership Fees will automatically be debited each month. Your membership will be for a term of no less than 1 year and thereafter will be month to month. There can be no substitutions for the services within your membership inclusion. Credits cannot be gifted and can only be used by Member with the exception of our A’lii Executive Membership. Unused credits can be rolled over into the next month for a nominal fee of $10 per treatment per month and can be stockpiled for up to 3 months. Expired credits have no remaining value. Additionally, all members receive a 10% discount on products and 20% discount off additional services at Spa U’ilani (some exclusions may apply). Membership discounts cannot be combined with other promotions. Memberships are non-refundable and non-transferable.
Accounts can be frozen for up to 2 months once within a 12-month period. During a freeze, stockpiled credits can be used but will continue to expire. A minimum of 3 EFT (electronic fund transfer) payments must be made before Membership is eligible to be frozen.
Appointments & Late Policy
Our standard 12-hour cancellation policy applies to all members. If you miss, cancel, or change your appointment outside this designated time, you will be charged 50% of the total of your scheduled services, including your free monthly service, or you may risk forfeiting your credits accordingly. Late arrivals may result in a shortened appointment or rescheduling (charges may apply). To cancel or change your appointment, please call the spa directly.
You can cancel your membership at any time after the (1) one year commitment. To cancel, you must visit Spa U’ilani to fill out and sign the Membership Cancellation Form. Cancellation requests cannot be made over the phone or online. Cancellation requests are not retroactive. There are no refunds and membership fees cannot be prorated if you cancel before your month is over. You may use any accrued credits for a period of up to 30 days after your final membership payment has been processed.
Memberships must be purchased with a valid credit/debit card only. No other form of payment is accepted. Memberships cannot be paid using a gift card. Spa U’ilani must be notified of any change in billing address on file, contact and credit card information. If a credit card is declined or automatic payment does not go through, Member must call Spa U’ilani within 7 days to provide a new form of payment. If Member fails to reach out to the spa within 7 days, Member forfeits all stockpiled credits and membership will be suspended until a valid form of payment is provided. No refunds will be given for any remaining unused credits and a reactivation fee may apply.
Arbitration, Class Action Waiver & Indemnification
I acknowledge that the exclusive method for resolving any controversy, dispute, or claim arising out of or with respect to my Spa U’ilani Monthly Membership Program, including the construction and scope of this agreement, shall be by Binding Arbitration. Such arbitration shall be before and in accordance with the rules and regulations of the American Arbitration Association. Any arbitration shall be held in Honolulu, Hawaii, and the parties hereby waive any objections that they may have based on improper venue or foreign non conveniens. The Arbitrator or Arbitrators shall apply the laws of the State of Hawaii, without regard to the conflicts of law principles of each state.
Member and Spa U’ilani agree to bring any dispute against the other party in our respective individual capacities and not as a plaintiff or class member in any purported class, representative proceeding or as an association. In addition, we each agree that disputes shall be arbitrated only on an individual basis and not in a class, consolidated or representative action. THE ARBITRATOR DOES NOT HAVE THE POWER TO VARY THESE PROVISIONS.
Member and Spa U’ilani agree to waive any right to a trial by jury. Notwithstanding anything to the contrary in this Agreement, either party may bring suit in court seeking an injunction or other equitable relief arising out of or relating to claims that the other party’s conduct may cause the other irreparable injury. In the event Spa U’ilani is the prevailing party in any Dispute, subject to any exceptions, Member shall pay Spa U’ilani all reasonable attorneys’ fees and costs incurred by Spa U’ilani in connection with any Dispute.
To the extent allowed under applicable law, Member agrees to defend, indemnify and hold Spa U’ilani, its affiliated and related entities, and any of its respective officers, directors, agents and employees, harmless from and against any claims, lawsuits, investigations, penalties, damages, losses or expenses (including but not limited to reasonable attorneys’ fees and costs) arising out of or relating to any breach or alleged breach by Member of this Agreement, or the representations and warranties made in this Agreement.