Here at Spa U’ilani, we place you at the center of each experience, customizing every aspect so that you walk in and float out.
Located in the heart of Kaka’ako at Keauhou Lane, come and enjoy our full service amenities including an aroma steam room, showers and secured locker for your personal belongings. Relax in our Ola Lounge after your treatment and indulge in our signature tea.
Hours
Daily 9:00 am – 8:00 pm
Location
520 Keawe Street
Honolulu, Hawaii 96813
SPA GUIDELINES
RESERVATIONS
Guests are encouraged to make reservations in advance. Bookings made day of service and walk-in appointments are always welcome, based upon availability. All reservations must be secured with a major credit card and telephone number. To schedule your appointment(s), you can BOOK ONLINE or give us a call at 808.312.4485.
*Please advise if you are pregnant or have other significant health concerns when booking any treatments.
ARRIVAL AND CHECK-IN PROCEDURES
We invite you to arrive early to use our steam room and/or shower facilities or you can enjoy them after your treatment. We recommend arriving at least 15 minutes prior to your scheduled treatment time to check-in and prepare for your service.
In fairness to the next guest, your treatment will end on time. Therefore, arriving late will lessen your treatment time and may impact the benefits of your treatment and enjoyment. The full cost of your treatment will still be charged.
We request that you do not bring any jewelry and valuables to your spa experience. Spa U’ilani will not be responsible for lost, stolen or misplaced items. To ensure your tranquility and that of all of our guest, all mobile devices should be turned off or switched to silent/vibrate mode.
CANCELLATION POLICY
As a courtesy to our guests and therapists, we require a 12-hour notice should you need to change or cancel your reservation. Cancellations made less than 12-hours prior to the service, will be assessed a 50% late cancellation fee of the reserved treatment price. For cancellations less than 4-hours prior to your service as well as no-show or missed appointments, will be charged the full service fee.
YOUR SPA EXPERIENCE
SERVICE STANDARDS
Part of every guest experience is centered around a wonderful treatment and having a quiet and relaxing environment. Before and after treatments, we pride ourselves in providing a clean and sanitary space as part of our standard practice.
After every treatment, all of our massage tables and facial equipment are disinfected and sanitized. As a precautionary measure, we also disinfect all floors and countertops. We strive to disinfect our public facilities, including our locker rooms, at a minimum of once per hour or after every use. To maintain a pristine space, a sweep of all surface areas from doorknobs to benches is conducted. At each of our sinks, you will find an antibacterial cleanser and hand sanitizer for both staff and guests to use.
PEACE OF MIND COMMITMENT
In light of the Coronavirus (COVID-19) situation, we take pride in our service standards throughout our spa environment. To further promote health and safety, we made adjustments to our booking practices to minimize interacting with other guests. While you are receiving your spa treatment, other guests may be relaxing or using our locker facilities and vice versa. We are making greater effort in staggering our appointments and limiting the number of guests allowed at any given time. The result is a more personalized experience, where you can be worry-free and focus on your treatment.
We take these measures not only for our you, our guest, but also for our Spa U’ilani staff. Should you have any specific questions or additional concerns, please feel free to send us a message or give us a call.
ADDITIONAL MEASURES
Our team is looking forward to providing your relaxation and beauty needs. To keep everyone healthy and stay in compliance with government mandates, we must adopt a few changes in how we work.
As part of our Peace of Mind Commitment:
- Please bring and wear a cloth face covering in accordance with CDC and local government recommendations.
- We ask you arrive no more than 15-20 minutes before your scheduled appointment time.
- When you arrive, we will take your temperature and provide you with a pair of spa slippers.
- We invite you to use the locker room and request that you shower prior to your changing into your robe to prepare for your treatment.
- You are welcomed to use the steam room before and/or after your treatment (access limited to 15 minutes). Alternatively, you can request to change directly in your treatment room.
- We have modified the furniture in our Ola Lounge in compliance with social distancing guidelines.
We have also heightened our already rigorous hygiene and sanitation practices including:
- Hospital-grade, EPA approved disinfectants
- UV-C light sterilization of treatment rooms between treatments and all common areas
- Staff and guest personal protective equipment